We want you to be completely satisfied with your www.noctuawellnesslnc.com purchase. If for any reason you're not happy with your item, you can return it within 30 days of the delivery date for a full refund or exchange.
Eligibility:
Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging attached.
Items with signs of wear, damage, or alterations will not be accepted for return.
Sale items are eligible for return but are subject to a restocking fee of 15%.
Personalized or customized items are not eligible for return.
Return Process:
Initiate a Return: Visit our website and go to the "Returns" section. You'll need your order number and email address.
Generate a Return Label: The system will generate a prepaid return shipping label. Print this label and affix it securely to your package.
Ship Your Return: Drop off your package at your nearest authorized shipping location. Please retain your tracking number.
Processing Time: Once we receive and inspect your return, we'll process your refund or exchange within 5-7 business days. You'll receive an email notification when your refund has been processed.
Refunds:
Refunds will be issued to the original payment method used for the purchase. Original shipping costs are non-refundable. The restocking fee (if applicable) will be deducted from your refund.
Exchanges:
To exchange an item, please return the original item following the steps above and place a new order for the desired item.
Contact Us:
If you have any questions or require further assistance, please contact our customer service team at [email protected] .
